National Policy on Older Persons

National Policy on Older Persons

Ministry of Social Justice and Empowerment, Govt. of India has constituted 'National Council for Older Persons' in May 1999. The policy stipulates that State Govt. will take affirmative action to provide facilities, concessions and relief to senior citizens for improving their quality of life and to ensure that the existing public services are user friendly and sensitive to older persons. It provides a comprehensive picture of various facilities and covers many areas like financial security, health care, shelter education, welfare, protection of life and property etc. Various departments of Delhi Government have already been apprised of the same and they have initiated a number of measures/facilities for the benefit of senior citizens in Delhi. A brief description of these facilities/concessions is given below.

  1. Health Department:

    1. Special clinics have been started on Sundays for senior citizens of the age of 60 and above in 9 hospitals under Govt. of NCT of Delhi namely Lok Nayak Hospital, GTB Hospital, Deen Dayal Upadhyay Hospital, Aruna Asaf Ali Hospital, Sanjay Gandhi Memorial Hospital, Dr. Joshi Memorial Hospital, Babu Jagjivan Ram Hospital, Rao Tula Ram Memorial Hospital, Lal Bahadur Shastri Hospital. These clinics function for 2 hours from 10:00 AM to 12:00 noon and provide services under medicine, surgery, orthopaedics, gynaecology, ENT and eye specialists supported with Pathological tests and Radiological diagnostic facilities.

    2. In all the major hospitals under Delhi Government a separate counter for registration and in a few hospital separate rooms have been earmarked in the OPD for senior citizens. They are given preference in all pathological tests and examinations on out of turn basis.

    3. A provision of separate queue has also been kept in all the hospitals/dispensaries at dispensing counters so that senior citizens should not have any difficulty in getting medicines available in the hospitals/dispensaries.

  2. Delhi Transport Corporation:
  1. Concessional passes are being issued to senior citizens at the following rates:

    Type of Pass

    Rate P.M. in Rs.

    i)  Destination Rs. 50/-
    ii)  All Route Rs. 125/-
    iii)  All Route (with G.L. facility) Rs. 150/-
  1. Instructions have been issued to maintain separate queue/counters for these citizens at Pass Section for issue /renewal of passes.

  2. There is no provision of reservation of seats in DTC buses for senior citizens, however, "Please offer seats to old citizens" has been written inside DTC buses.

  1. Police Department:

    Special Protection Scheme has been launched by Delhi Police for senior citizens in Delhi. Provisions of this scheme are given as under:

  1. SHOs will conduct a survey of elderly persons who are living alone, required protection and help them in all situations of need.

  2. Weekly visits by division officers/constables to the residence of such persons. Special police verification of servants employed by such persons.

  3. Chawkidars of the area will be briefed to take special care of such citizens and their identification will be verified.

  4. SHOs and division officers will inspect their homes for special home security measures and motivate them to install the same wherever necessary.

  5. They should be explained the utility of installing an alarm bell with their neighbours and get the same installed wherever necessary.

  6. Retired diplomats, military officials and civil servants may be contacted and visited by senior police officers.

  7. Continuous cooperation and contact with NGOs like Helpage to get new insights into ways and means by which police can respond to the needs of this target group.

There are instances where elder citizens complain of harassment and trouble at the hands of hostile, neighbours, relatives and others. In such circumstances, while the law takes its course in regard to offences committed by concerned individuals, police can, however, have better appreciation of the merits of each case in its overall context by keeping a close watch on the developing situation.

Separate queues and counters for senior citizens at public places:

Separate queues and counters have been provided for senior citizens by MTNL, Railways, Government Hospitals, public distribution outlets and the same is likely to be followed soon by other Departments like MCD, NDMC, DVB, DJB etc.

Last Update Date :- 20-02-2018

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  • Page last updated on: 08-06-2021